Terms and Conditions
Introduction
These Terms and Conditions govern the provision of waste removal and clearance services by Got Junk. They apply to all customers using our services within the waste collection service area, including domestic, commercial, and trade clients.
By booking a service, requesting a quote, or allowing work to proceed, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. They are designed to ensure clarity, fairness, and legal compliance for both parties.
Definitions
Got Junk refers to the service provider carrying out waste collection and clearance. Customer refers to the individual, business, landlord, or organisation requesting services. Waste refers to non-hazardous materials agreed for collection. Service refers to rubbish removal, waste clearance, or disposal activities carried out by Got Junk.
Scope of Services
Got Junk provides waste removal services including household rubbish removal, bulky item collection, builders waste clearance, garden waste removal, office clearance, and commercial waste services.
Services are limited to non-hazardous waste unless otherwise agreed in advance. Got Junk reserves the right to refuse removal of items that are unsafe, illegal, or not disclosed at the time of booking.
Booking Process
Bookings may be made in advance or, subject to availability, on a same-day basis. Customers must provide accurate and complete information regarding the type, quantity, and location of waste.
Any estimate or quotation provided is based on the information supplied. If the actual waste differs materially from the description, Got Junk reserves the right to revise the price or decline to proceed.
A booking is confirmed once accepted by Got Junk. We reserve the right to refuse bookings at our discretion.
Access and Site Conditions
The customer is responsible for ensuring safe and reasonable access to the waste at the agreed time. This includes access to buildings, stairwells, lifts, and parking where required.
Waste must be accessible and clearly identifiable. Delays caused by restricted access, incorrect information, or unsafe conditions may result in additional charges or cancellation.
Pricing and Quotes
Prices are based on the volume and type of waste, labour required, and disposal costs. Pricing may be load-based or otherwise agreed in advance.
All prices are provided transparently. Any changes to pricing due to additional waste or unforeseen circumstances will be explained before work continues.
Payments
Payment is due upon completion of the service unless otherwise agreed in writing. Accepted payment methods may include card payments, bank transfer, or other approved methods.
Failure to make payment when due may result in additional administrative costs and recovery action.
Cancellations and Rescheduling
Customers wishing to cancel or reschedule a booking should provide reasonable notice. Late cancellations or failure to provide access at the agreed time may result in a cancellation charge.
Got Junk reserves the right to cancel or reschedule services due to circumstances beyond reasonable control, including vehicle issues, severe weather, or safety concerns.
Waste Regulations and Compliance
Got Junk operates as a licensed waste carrier registered with the Environment Agency. All waste is transported and disposed of in accordance with UK waste regulations.
Customers must not present hazardous or prohibited waste unless expressly agreed. This includes asbestos, chemicals, medical waste, explosives, and similar materials.
If prohibited waste is identified, Got Junk may refuse removal and take appropriate action as required by law.
Duty of Care
Both Got Junk and the customer have a legal duty of care regarding waste. Customers confirm they are authorised to dispose of the waste and that it has not been obtained unlawfully.
Got Junk will ensure waste is transferred only to authorised facilities and handled responsibly.
Health and Safety
Got Junk staff are trained in safe working practices and manual handling. We reserve the right to refuse work if conditions are unsafe or present unacceptable risk.
Customers must disclose any known hazards, including unsafe structures, restricted access, or aggressive animals.
Liability
Got Junk will take reasonable care when providing services. We are not liable for pre-existing damage to property, surfaces, or access points.
Our liability for loss or damage arising from negligence is limited to the extent permitted by law. We do not accept liability for indirect or consequential losses, including loss of profit or business interruption.
Customers are responsible for identifying and removing items of special value before collection. Got Junk is not liable for items disposed of in error.
Insurance
Got Junk maintains appropriate insurance cover for its operations. This does not limit customer responsibilities under these Terms and Conditions.
Delays and Force Majeure
Got Junk is not liable for delays or failure to perform services due to events beyond reasonable control. These may include severe weather, accidents, traffic disruption, or regulatory intervention.
In such cases, reasonable efforts will be made to reschedule services.
Commercial Customers
For commercial waste services, Waste Transfer Notes may be provided in accordance with legal requirements. Customers are responsible for retaining such documentation.
Regular service agreements may be subject to additional terms agreed separately.
Termination of Services
Got Junk reserves the right to terminate or refuse services if these Terms and Conditions are breached, payment is not made, or unsafe or unlawful conditions are identified.
Termination does not affect rights or obligations accrued prior to termination.
Data Protection
Personal data provided during booking or service delivery is handled in accordance with applicable data protection laws. Information is used solely for service provision, administration, and compliance.
Amendments
Got Junk may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that service.
Customers are encouraged to review the latest version before making a booking.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
General Provisions
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Got Junk to enforce any right shall not constitute a waiver of that right.
Acceptance of Terms
By booking or using Got Junk services, you confirm acceptance of these Terms and Conditions.
These Terms are intended to ensure a clear, fair, and professional relationship between Got Junk and its customers while supporting compliant waste collection within the service area.
