Got Junk › Terms and Conditions

Terms and Conditions

Introduction

These Terms and Conditions govern the provision of waste removal and clearance services by Got Junk. They apply to all customers using our services within the waste collection service area, including domestic, commercial, and trade clients.

By booking a service, requesting a quote, or allowing work to proceed, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. They are designed to ensure clarity, fairness, and legal compliance for both parties.

Definitions

Got Junk refers to the service provider carrying out waste collection and clearance. Customer refers to the individual, business, landlord, or organisation requesting services. Waste refers to non-hazardous materials agreed for collection. Service refers to rubbish removal, waste clearance, or disposal activities carried out by Got Junk.

Scope of Services

Got Junk provides waste removal services including household rubbish removal, bulky item collection, builders waste clearance, garden waste removal, office clearance, and commercial waste services.

Services are limited to non-hazardous waste unless otherwise agreed in advance. Got Junk reserves the right to refuse removal of items that are unsafe, illegal, or not disclosed at the time of booking.

Booking Process

Bookings may be made in advance or, subject to availability, on a same-day basis. Customers must provide accurate and complete information regarding the type, quantity, and location of waste.

Any estimate or quotation provided is based on the information supplied. If the actual waste differs materially from the description, Got Junk reserves the right to revise the price or decline to proceed.

A booking is confirmed once accepted by Got Junk. We reserve the right to refuse bookings at our discretion.

Access and Site Conditions

The customer is responsible for ensuring safe and reasonable access to the waste at the agreed time. This includes access to buildings, stairwells, lifts, and parking where required.

Waste must be accessible and clearly identifiable. Delays caused by restricted access, incorrect information, or unsafe conditions may result in additional charges or cancellation.

Pricing and Quotes

Prices are based on the volume and type of waste, labour required, and disposal costs. Pricing may be load-based or otherwise agreed in advance.

All prices are provided transparently. Any changes to pricing due to additional waste or unforeseen circumstances will be explained before work continues.

Payments

Payment is due upon completion of the service unless otherwise agreed in writing. Accepted payment methods may include card payments, bank transfer, or other approved methods.

Failure to make payment when due may result in additional administrative costs and recovery action.

Cancellations and Rescheduling

Customers wishing to cancel or reschedule a booking should provide reasonable notice. Late cancellations or failure to provide access at the agreed time may result in a cancellation charge.

Got Junk reserves the right to cancel or reschedule services due to circumstances beyond reasonable control, including vehicle issues, severe weather, or safety concerns.

Waste Regulations and Compliance

Got Junk operates as a licensed waste carrier registered with the Environment Agency. All waste is transported and disposed of in accordance with UK waste regulations.

Customers must not present hazardous or prohibited waste unless expressly agreed. This includes asbestos, chemicals, medical waste, explosives, and similar materials.

If prohibited waste is identified, Got Junk may refuse removal and take appropriate action as required by law.

Duty of Care

Both Got Junk and the customer have a legal duty of care regarding waste. Customers confirm they are authorised to dispose of the waste and that it has not been obtained unlawfully.

Got Junk will ensure waste is transferred only to authorised facilities and handled responsibly.

Health and Safety

Got Junk staff are trained in safe working practices and manual handling. We reserve the right to refuse work if conditions are unsafe or present unacceptable risk.

Customers must disclose any known hazards, including unsafe structures, restricted access, or aggressive animals.

Liability

Got Junk will take reasonable care when providing services. We are not liable for pre-existing damage to property, surfaces, or access points.

Our liability for loss or damage arising from negligence is limited to the extent permitted by law. We do not accept liability for indirect or consequential losses, including loss of profit or business interruption.

Customers are responsible for identifying and removing items of special value before collection. Got Junk is not liable for items disposed of in error.

Insurance

Got Junk maintains appropriate insurance cover for its operations. This does not limit customer responsibilities under these Terms and Conditions.

Delays and Force Majeure

Got Junk is not liable for delays or failure to perform services due to events beyond reasonable control. These may include severe weather, accidents, traffic disruption, or regulatory intervention.

In such cases, reasonable efforts will be made to reschedule services.

Commercial Customers

For commercial waste services, Waste Transfer Notes may be provided in accordance with legal requirements. Customers are responsible for retaining such documentation.

Regular service agreements may be subject to additional terms agreed separately.

Termination of Services

Got Junk reserves the right to terminate or refuse services if these Terms and Conditions are breached, payment is not made, or unsafe or unlawful conditions are identified.

Termination does not affect rights or obligations accrued prior to termination.

Data Protection

Personal data provided during booking or service delivery is handled in accordance with applicable data protection laws. Information is used solely for service provision, administration, and compliance.

Amendments

Got Junk may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that service.

Customers are encouraged to review the latest version before making a booking.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Got Junk to enforce any right shall not constitute a waiver of that right.

Acceptance of Terms

By booking or using Got Junk services, you confirm acceptance of these Terms and Conditions.

These Terms are intended to ensure a clear, fair, and professional relationship between Got Junk and its customers while supporting compliant waste collection within the service area.

Frequently Asked Questions

We use industry-standard equipment and proven waste-handling methods to remove junk safely, quickly, and in line with UK regulations at every step. Our team uses purpose-built removal tools, mechanical lifts, reinforced floor coverings, and protective PPE to safeguard your property. We operate clean vans with secure straps, dust sheets, and sturdy hand trucks to move items through hallways, stairs, and tight entrances. We always aim to minimise disruption, clean up after every job, and communicate clearly about what will be removed and where it goes. We bring over 24 years of professional rubbish removal services to every job.

Our team is fully trained and backed by formal accreditations, ensuring professional rubbish removal that complies with industry standards and regulatory expectations. Fully insured, Environment Agency licensed waste carriers handle every collection, giving you confidence that your job meets legal standards. We also complete 3600+ waste collections completed locally, demonstrating our efficiency and familiarity with urban challenges. Staff undergo ongoing health and safety training, manual handling, and customer-service coaching, with supervisors performing routine site checks to address issues before they arise. We work with trusted frameworks like SafeContractor to maintain high industry standards and continuously improve service quality. All staff are vetted for criminal records and reference-checked before joining the team, and all waste is transported using licensed carriers who maintain auditable waste transfer notes. We also provide after-service reports and receipts showing disposal and recycling outcomes to help you meet environmental commitments.

Our transparent pricing, clear turnaround estimates, and safety-first approach ensure you know what to expect from booking to completion every time. Pricing is upfront and based on waste volume, access, and location, with fixed packages for common clearances and no hidden charges. In London, we perform a pre-collection assessment to identify hazards, protect floors with mats, and coordinate with you on the best removal times. On arrival, our team uses clearly marked vans, uniformed staff, and lifting equipment while applying floor protection to guard stairs, carpets, and doors. Turnaround depends on volume and access; many flats are cleared in a few hours, larger homes or offices may take a day or two, with same-day options when possible. We provide disposal notes and recycling receipts to prove compliance and to help you demonstrate environmental outcomes to stakeholders. With 3600+ local waste collections completed, a strong London track record, and verified customer reviews, we combine practical know-how with transparent communication. If access is restricted or pets or neighbours cause disruption, we adjust steps to maintain safety and protect property. We also work closely with local councils and recycling centers to ensure materials are diverted from landfill where possible; this includes metals, wood, plastics, textiles, and electronics. All waste transfers are documented with auditable records. We also maintain ISO-like quality checks and a feedback loop to continually improve service. Finally, you can request a copy of disposal notes at the end of the job.

Safety is our top priority from the initial site survey through to loading and disposal, protecting you, your family, and your property. We assess access points, use floor protection, and employ appropriate equipment. All staff are trained in manual handling, risk assessment, and safe chemical handling where necessary. We also coordinate timings to avoid peak hours, communicate clearly about stairs or lifts, and cover carpets. If access is difficult, we adjust the plan, bring additional crew, and use protective gear to minimise damage.

We share before-and-after photos and provide disposal receipts to prove how items were handled and where they went, so you can track compliance. We document recycling and reuse outcomes and can supply waste-transfer notes that show eco-friendly routes and licensed disposal. If you have items suitable for donation, we can coordinate charity collection on request. This transparency helps you compare offers and confirms adherence to 87% eco-compliant waste methods. We can tailor reports to your landlord or property manager, including disposal notes and recycling statistics. We emphasise eco-friendly disposal where possible, prioritising reuse of furniture and materials and ensuring proper handling of hazardous items. All collections are backed by insurance and compliant drivers; customers can request a cancellation or reschedule if plans change. We also provide a simple online quote and booking portal to streamline your experience.

Your protection matters, so we operate under robust insurance and official licensing to cover every step of the waste removal process. We are fully insured and Environment Agency licensed waste carriers, authorised to collect, transport, and dispose of waste legally. We hold SafeContractor accreditation and adhere to compliant operations, audits, and on-going staff training. We issue waste-transfer notes and disposal receipts to keep you compliant with all local rules. In London, we coordinate with borough recycling centres and licensed facilities to maximise recycling and reuse. Our four-point safety framework underpins everything we do, and staff training is ongoing.

We serve a wide range of London neighbourhoods, working across several boroughs to clear homes, offices, and gardens without excessive travel delays. Nearby areas include: Chelsea - Royal Borough of Kensington and Chelsea, Fulham - Hammersmith & Fulham, Battersea - Wandsworth, Clapham - Lambeth, Islington - Islington, Camden Town - Camden, Notting Hill - Kensington and Chelsea, Shoreditch - Tower Hamlets, Brixton - Lambeth, Wimbledon - Merton, Hampstead - Camden, Greenwich - Greenwich. We adapt to local conditions like street parking and access constraints in these areas. If your area isn't listed, we serve many more parts of London with the same professional service.

Our local team comes recommended for reliability, safety, and clear communication, so you can trust Got Junk to handle your waste efficiently. We are fully insured and Environment Agency licensed waste carriers, offering upfront pricing and commitments to on-time arrivals, with no hidden charges. We publish evidence of disposal outcomes, recycling rates, and after-service support, and you can read real customer feedback across Trustpilot and Google. We also post before-and-after photos to show results and reassure you about handling, safety, and waste diversion.

Booking with us is straightforward, with online quoting, flexible slots, and friendly confirmation that keeps you informed from start to finish. You can choose a date, receive a fixed-price or item-based quote, and reschedule easily if plans change. On arrival, you pay by card or cash, and you receive a disposal note and a receipt. We welcome Trustpilot and Google reviews from customers to demonstrate reliability and answer post-job questions promptly. If you need more reassurance, we can provide references from local businesses and landlords. We also offer a simple online quote and booking portal to streamline your experience.

For London customers, Got Junk guides you to compliant disposal options and borough recycling centres while maximising recycling and minimizing landfill. We coordinate with licensed facilities and waste transfer notes to show exactly where items end up. In practice, this means sorting metals, wood, textiles, and electronics for recycling where possible, donating usable items, and safely disposing non-recyclables. We comply with UK waste-management regulations and maintain auditable records, including disposal receipts and recycling certificates. Eco-friendly disposal is our preference; 87% of waste collection and disposal methods are eco-friendly and compliant. We also advise on local rules in London Boroughs and where to access registered recycling centres. The information is designed to help residents and businesses plan responsible waste removal while keeping neighbours and street traffic safe. We navigate nearby roads and landmarks such as Oxford Street, King's Road, Victoria Street, Baker Street, Regent's Park, Hyde Park, Notting Hill Gate, Chelsea Bridge, Fulham Road, The Shard, Trafalgar Square, Piccadilly Circus, Canary Wharf, Whitehall, Carnaby Street, and Buckingham Palace Road to optimise routes and parking.



    Excellent on Google
    4.9 (176)

    What Our Customers Say

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    This company reliably provides fast rubbish removal for us at prices that are always reasonable.

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    Every time I use their rubbish clearance, the experience is excellent. Their team is always professional, pleasant, and completes the work to the highest standard.

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    Service exceeded expectations. GotJunk is my go-to for waste clearance recommendations.

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    Helpful and polite workers. Job was done flawlessly. I will absolutely come back!

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    Outstanding and compassionate service! I would definitely return.

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    Superb service provided. The crew worked swiftly up and down stairs, and all my clutter was gone so fast. Fantastic value and professionalism. I highly suggest using them.

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    Simple booking, clear pricing, and great service from a polite and careful team on moving day.

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    Cannot praise them enough: helpful, efficient, hardworking, and super friendly! Exceptional quality of work. I'll use them again. Thank you!

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    Impressed by the swift, polite, efficient, and professional service provided.

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    Very impressed with the professionalism of the crew. They expertly navigated our difficult hallway and tight stairwell, moving everything with ease. Highly recommend, thank you!

    Review us on Google