Privacy Policy

Safeguarding your confidentiality is something we are dedicated to.

In tandem with our website terms of use, and the conditions of our services, this policy details the gathering and processing of any information you present to us. To fully recognise our approaches to your data, make sure to read this policy with great care.

The controller of our data and information is Got Junk Ltd, in accordance with the 1998 Data Protection Act.

Data Retained

It is possible that we will process and collect the following information:
o    1.1 Any data that you issue to us through usage of our website, application, or the email of an enquiry or even complaint. This can range from such details as your address and telephone number, to such data as your age, information provided throughout the registration process and potential images of your household or property.
o    1.2 Records of any contact made to us at any time, through any means.
o    1.3 Obligation-free surveys which we occasionally present to our patrons.
o    1.4 Such data as your model of mobile device or tablet, network data and time zone may be collected through the use of our application or website.
o    1.5 Similarly, we may gather technical information about your personal computer. This information is purely statistical, and can include such examples as which operator you use and your IP address.
o    1.6 We track the usage of our site, and the number of visitors we accrue. This can also incorporate information on location, blogs and visited resources. We collect this information for such practices as billing.
o    1.7 We provide dynamic location-based services to our customers, derived from your position at the time of access.
o    1.8 We may collaborate closely with outside sources or third parties to gain more data about you.


Effective Date: 01.11.2023

Thank you for choosing Got Junk for your rubbish removal needs. We understand the importance of protecting your privacy and security while using our website. This Cookie Policy explains how we use cookies and similar technologies when you visit our website.

What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are commonly used to make websites work efficiently, as well as to provide information to the website owners. Cookies can be either "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device until they expire or are deleted.

Why do we use Cookies?

Got Junk uses cookies and similar technologies to provide you with a better website experience. These technologies enable us to recognize you, remember your preferences, and personalize your experience on our website.

There are different types of cookies that we may use:

1. Essential Cookies - These are necessary for the website to function properly. They enable you to navigate the website and use its features, such as accessing secure areas or making online payments.

2. Performance and Analytical Cookies - These cookies collect information about how visitors use our website, such as the pages they visit.

Information storage:

o    1.9 We safeguard and move much of the data we collect to areas in the European Economic Area (EEA). However, it is also possible your information could be processed by employees not inside the EEA. You accept such storage and transference possibilities by providing us with your personal information.
o    1.10 We only save data on safe servers, bolstered with high security. We encrypt any of your Credit Card information using SSL. The privacy of your passwords is your responsibility.
o    1.11 Security in the transmission of information online cannot be guaranteed. We will always endeavour to safeguard your data as best we can, but cannot assure you that there is no risk in divulging your information.

Usage of Data

o    1.12 Your data is used to:
o    1.12.1 Guarantee the peak performance of our website and application regardless of the device you use to access it.
o    1.12.2 Take care of any queries pertaining to bookings and arrange for the appropriate service.
o    1.12.3 Fulfil our contractual responsibilities to you.
o    1.12.4 Open up the possibility for you to participate in interactive features.
o    1.12.5 Keep you up to date with any changes made to our website, application or amenities.
o    1.12.6 Recommend, or give permission for outside parties to advertise products or companies that may benefit you. Use the contact details provided further in this policy to opt out of such messages.
o    1.13 Information we pass on to your provider of services can consist of:
o    1.13.1 Personal details and contact information;
o    1.13.2 Information about your property and what it requires. This may even include provided photographs;
o    1.13.3 The free-from-obligation quote or consultation we provide you;
o    1.13.4 Information about your payment details.

Disclosure of Data

o    1.14 As outlined in the UK Companies Act of 2006 (Section 1159), it is possible that we may pass on your personal details to anyone within our team.
o    1.15 Disclosure to third parties:
o    1.15.1 In either purchasing or selling assets we are allowed to disclose any of your information to the parties involved.
o    1.15.2 Your information and data will be transferred to the purchasing third party if Got Junk Ltd has its assets acquired.
o    1.15.3 To best protect against fraud and risks to your credit, we collaborate with other organisations and companies in order to safeguard your wellbeing and our own at Got Junk Ltd. This is done in accordance with our terms of use and conditions of supply, as well as any other contracts or agreements.

Your rights

o    1.16 It is your right to disallow us from using your information for any marketing or advertising purposes.
o    1.17 You also have the right to access whatever data we have stored on you personally.

Linking to Third-Party Pages

Our own website features links to our partners and collaborators. In choosing to visit these links, you accept that they have their own privacy policies and agreements which we bear no responsibility for.

Privacy policy changes

When possible, we will let you know via email of any amendments made to this policy. Any changes made are posted here.
We take enquiries and comments about this policy via email, or alternatively can be reached through the telephone on 020 3743 0222 .

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