Privacy Policy
Introduction and Scope
This Privacy Policy explains how Got Junk collects, uses, stores, and protects personal data. It applies to all Got Junk customers in the area, including domestic, commercial, and trade clients who interact with us through enquiries, bookings, or service delivery.
Got Junk is committed to handling personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy sets out your rights and our obligations when processing personal information.
Personal Data We Collect
We collect personal data that is necessary to provide our services effectively and lawfully. This may include names, addresses, contact details, payment-related information, and details about the waste removal services requested.
We may also collect information relating to access arrangements, property details relevant to service delivery, and correspondence records. For commercial customers, this can include business names, job roles, and invoicing information.
We do not intentionally collect sensitive personal data unless it is directly relevant to providing a specific service and lawful to do so.
How We Collect Data
Personal data is collected directly from customers when they make an enquiry, request a quote, book a service, or communicate with us. Data may also be collected during service delivery, for example where access details or site-specific information is required.
In some cases, data may be provided by third parties acting on your behalf, such as landlords, managing agents, or authorised representatives.
Lawful Basis for Processing
Got Junk processes personal data under one or more lawful bases as defined by GDPR. The primary lawful bases include the performance of a contract, where processing is necessary to deliver a requested service.
We may also process data to comply with legal obligations, such as waste regulation requirements, financial record-keeping, and health and safety duties.
In certain situations, we may rely on legitimate interests, such as improving services, preventing fraud, or maintaining operational efficiency, provided these interests do not override individual rights.
How We Use Personal Data
Personal data is used to manage enquiries, provide quotes, schedule and deliver services, process payments, and communicate with customers.
We may also use data to maintain internal records, handle complaints or queries, and meet regulatory or legal requirements.
We do not sell personal data or use it for unrelated marketing purposes without a lawful basis.
Data Sharing and Processors
Got Junk may share personal data with trusted third-party processors where necessary to deliver services. This can include payment processors, waste transfer facilities, IT service providers, and professional advisers.
All processors are required to handle data securely and in accordance with data protection law. We ensure appropriate agreements are in place to safeguard personal information.
Data is shared only where necessary and proportionate to the purpose.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on the type of data and legal requirements. For example, financial and transaction records may be retained for statutory accounting periods, while enquiry data may be retained for a shorter time.
Once data is no longer required, it is securely deleted or anonymised.
Data Security
Got Junk takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal data is restricted to authorised personnel only, and systems are regularly reviewed to maintain security standards.
Your Rights Under GDPR
Under data protection law, you have rights in relation to your personal data. These include the right to access your data, request correction of inaccurate information, and request deletion where appropriate.
You also have the right to restrict or object to certain processing, and the right to data portability where applicable.
Where processing is based on consent, you have the right to withdraw that consent at any time.
Making a Data Rights Request
If you wish to exercise your rights, you may contact Got Junk through our standard communication channels. We may need to verify your identity before responding.
Requests are handled in accordance with statutory timeframes, and we aim to respond promptly and transparently.
Complaints
If you have concerns about how your data is handled, we encourage you to raise them with us in the first instance so we can address the issue.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how we operate.
The most current version will apply to all Got Junk customers in the area. Continued use of our services indicates acceptance of the updated policy.
Our Commitment to Privacy
Got Junk is committed to protecting personal data and respecting customer privacy. By handling information responsibly and transparently, we aim to build trust and maintain high standards of data protection across all services.
